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Audio Transcription:
Ben Aston:
The DPM podcast is where we go beyond the theory to offer expert PM advice to help you lead better digital projects. Thank you for listening. I’m Ben Aston.
Digital agencies are evolving and adapting to meet client needs. The website design and build process is becoming more commodityized. This means that agencies need to be more than just website partners. They also need to be strategic and technical partners. Today’s podcast will focus on portal builds. We’ll discuss what they are, how to build them, and the lessons we learned. If you want to learn more about the evolution of digital agencies, and a product-development approach to client engagement, keep listening.
Today, Rebecca Germond is joining me. Rebecca is the director for client services at FCV. She has a solid foundation in project management, media communications, and project management. Rebecca is actually someone I hired years ago. I can recall your interview, where I brought you into the room and I was like, yes, sure, I’ll employ this girl. I don’t remember what I asked, but I was like, you don’t need to be interviewed. You’re hired. Are you still able to recall the interview?
Rebecca Germond:
I still remember the interview. I felt like I was being grilled. No, I’m just kidding. I’m kidding. It’s because I can still see the view from the office. That was what sold FCV to me.
Ben Aston:
It wasn’t me. It was the view.
Rebecca Germond:
Yeah.
Ben Aston:
Rebecca, for those of you who are curious about what you do every day, what does director of client services mean? Is it project management or? Is it project management? What does this mean for you right now, and what can it do for your business?
Rebecca Germond:
It’s a mix of both. Plus, managing the PM team is cool. This is a new role that I have taken on over the past year. I don’t have to get as involved in projects anymore. While there are some that I will not let go of, I am able to work directly with the PMs to ensure that they can deliver and provide the support they need. I also manage most of our clients so I have a good relationship with them. I actually started in accounts before I became producer project manager. This is a cool way to go back.
Ben Aston:
Nice. If you are interested in managing a team, here are some examples. What does it look like day in and day out? How do you manage them all? Because you can’t be involved in all of their projects at once. What do you do when you check in with them?
Rebecca Germond:
Yeah, that’s great. My job is to review the work and deliverables they have sent me. I can give feedback on a SoW or a timeline. If there are ever escalations, then I get involved or help the PMs navigate how they should respond. I meet with them weekly on a one-on-1 basis, but I also help them navigate how to respond to any sticky situations.

Oswald